Technical Account Manager
Also known as: Technical Support Analyst / Customer Success Manager
Are you looking for a career opportunity implementing industry leading eCommerce payments solutions with some of Europe’s largest eCommerce organisations?
Why should I apply:
About Viva Wallet:
Viva Wallet is a leading European cloud-based Neobank, delivering the future of payments, now. With presence in 24 markets, it is the payment institution with the largest footprint in Europe. Viva Wallet's mission is to change the way businesses pay and get paid, offering truly unifying, yet localized, end-to-end advanced digital payments solutions and embedded banking services tailored to their needs. Latest innovations include tap-to-pay Viva Wallet POS app turning any Android mobile to a card terminal, and Smart Checkout payment gateway that can increase conversion by 21%. An advocate of sustainable cashless economy, Viva Wallet harnesses the power of their disruptive in-house technologies to provide digital payments services in 19 languages and 9 currencies, featuring over 24 payment methods.
About the role:
The Technical Account Manager / Technical Support Analyst / Customer Success Manager is a multi-faceted position that requires both technical skills and excellent business sense and stakeholder engagement skills. It will involve the provision of advice and guidance to large eCommerce organizations across Europe during their integration with Viva Wallet, as well as the provision of feedback to internal product owners on new features and products. The position will also involve preparing and delivering internal training for the sales team about products and integration matters and working closely with the sales team and core developers, operations personnel, and product owners.
As Technical Account Manager / Technical Support Analyst / Customer Success Manager, your role will see you:
Requirements
Your core skill sets:
Nice to haves:
Benefits