Client Success Manager - Supply Chain
Rystad Energy, Norway
Job Description
Rystad Energy is the world’s leading independent research and consulting firm focused on the global energy industry. We provide business intelligence including data, tools, analytics, and consulting services to clients exposed to the energy industry across the globe.
Headquartered in Oslo Norway, Rystad Energy is a rapidly growing company represented in more than 30 countries. The EMEA Commercial team is now seeking a dynamic individual to join our Norway team as a Client Success Manager(CSM) responsible for fostering lasting client relationships and being a trusted advisor to our subscribers. You will collaborate with various Account Managers on a portfolio of customers to ensure each relationship is growing and developing in alignment with our business strategy and goals.
The ideal candidate should have proven experience in customer success, account management and/or business analysis, specifically within the Energy Supply chain sector. The candidate should also possess expertise and network from the Oil amp; Gas industry, strong commercial mindset, ability to understand and translate customer needs and excellent networking skills.
Tasks include working directly with users and key stakeholders to build and increase product adoption, uncover the need for new services, and maintain relationships across the organization. You will get the opportunity to develop and execute product-driven and segment-focused client retention and growth strategies, as well as helping clients realize the full value of Rystad Energy’s databases and analytics to help them deliver on their business outcomes. You will also work closely with internal cross-functional teams such as marketing, product development, market research and training specialists to drive engagement and expansion across your client remit.
Key Responsibilities
- Serve as primary post-sale point of contact to develop strong client advocates that enable the CSM to become a trusted advisor to our clients.
- Jointly define success criteria with clients by understanding their business challenges and goals
- Design and execute Engagement plans that set the strategy for onboarding, adoption and retention
- Together with account managers, take proactive measures to maximize retention and expansion within existing relationships
- Partner closely with internal cross-functional teams to ensure client’s technical/analytical needs are resolved in a timely manner
- Develop an understanding of Rystad Energy products and services and proactively help on identifying areas of improvement to increase market share and penetration.
- Provide client feedback to internal teams, including Product Managers and Client Solution
- Participate in industry and networking events to grow the Rystad Energy brand
- Maintain and leverage all client data and interaction records in the CRM system
- Contribute to the wider vision and strategy of the Client Success team
Skills amp; Attributes for Success
- Bachelor’s degree required. Master’s degree is preferred.
- Minimum two (2) years of experience in Oil amp; Gas Supply chain sectors: Engineering, Business development, Market analysis, among others.
- Proven experience working with market intelligence and database products is an advantage.
- Passionate about developing close relationships with customers and enabling their long-term success.
- Proven knowledge in Energy markets is a key strength
- Experience working with CRM platforms and Power BI is an advantage
- Strong focus on collaboration and teamwork across functions and regions
- Ability to work independently at times, be self-driven and resourceful
- Excellent written and verbal communication skills
- Strong Microsoft Office skills (Power Point and Excel)
Why Rystad Energy?
- A diverse, dynamic, and quickly expanding international business culture.
- A unique opportunity to work with top companies and exciting energy markets.
- The potential to take ownership and lead the expansion within the EMEA Supply chain sector.
- Opportunities to travel in Europe
- Competitive compensation package
Application deadline: Sunday September 17th, 2023.
The desired start date is as soon as possible.
Please reach out to Orian Hernandez, at if you have questions related to the position.