This role is instrumental in delivering a diverse range of products and services from our client's portfolio to both existing and new clientele, aiding HR and line managers in proficiently supporting recurring HR processes within their organizations. The position is tailored to cultivate and sustain client relationships that engender profitable renewals, yield, or new business ventures. Predominantly focusing on Reward/Pay products and Organizational Design, the role holder will also extend support in training and implementation of these products.
Key Responsibilities:
Data Collection and Analysis
- Engage clients for participation in compensation and benefits surveys, supporting them throughout the data submission process and ensuring data accuracy.
- Conduct market reviews independently to identify outliers in the overall database while mentoring junior team members on the market review process.
- Execute standard quality checks for sector reports and supervise data checks by junior team members.
- Perform data extracts and analyses to meet clients’ market information needs, both qualitative and quantitative, and provide training to junior team members.
Client and Customer Management
- Offer comprehensive statistical analysis on compensation and benefits to clients, reviewing analyses prepared by junior team members.
- Collaborate with clients independently to identify appropriate benchmark jobs for their internal roles, reviewing junior team members’ suggested client benchmark job matches.
- Lead client interactions for complex or significant accounts.
Project Management
- Lead large sectors to provide operational and client support, collaborating with other team members on sector development initiatives.
- Co-lead and execute key client projects like custom surveys, global projects, or cross-business line projects, in alignment with Delivery Team Leaders.
- Ensure survey timeline and client projects align with the overall business strategy, keeping all key internal stakeholders in sync.
Product/Client Services and Solution Development
- Lead Total Rewards International and local public training sessions.
- Collaborate with the Commercial team to devise creative solutions for client needs and requests beyond standard offerings.
- Strategize on clients' platform usage and recommend future enhancements.
Research
- Conduct research, gather, and analyze data to ascertain appropriate salary levels for client jobs in the benchmark database.
- Identify areas of improvement within assigned sector(s), understanding current pay practices, trends, and key HR business needs.
Internal Communication and Cross Team Collaboration
- Support Commercial and Advisory teams in interpreting market compensation practices and guidelines.
- Communicate sector initiatives and updates proactively to Commercial and Advisory teams.
- Collaborate closely with these teams to understand client feedback and needs regarding the Data Collection Tool and process, suggesting platform enhancements based on feedback.
Requirements
- Profound knowledge of HR principles and practices.
- Proficient in stakeholder management.
- Ability to handle confidential data with utmost integrity.
- Proficient in Microsoft Office, particularly Excel.
- Ability to work autonomously and collaboratively within a team.
- Strong time and project management skills.
- Excellent communication skills, both written and verbal.
- Ability to adapt in a dynamic business environment.
- Bachelor’s degree or higher
- 2 to 5 years of experience in a human resources environment with at least 2 years focused on compensation and benefits.
- Experience in compensation and benefits administration-related activities.
- Proficiency in questionnaire design, data analysis, presentation writing, and delivery of client projects.
Benefits
- Permanent Position (Non-contractual)
- 30-Day Paid Leave
- Standard 5-Day Work Week
- Competitive salary and attractive incentive program.
- Collaborative work environment.
- Engaging company culture promoting work-life balance and overall employee well-being