Customer Support Specialist - Motimate
Kahoot!, Norway
Job Description
Do you have a customer-first mindset and love playing Kahoot!? Then, this could be an exciting opportunity for you!
Kahoot! is expanding and we are now looking for a Customer Support specialist to join the Customer Care team in Oslo. In this role, you will report to the Multi Brand Manager based in Spain. You will collaborate closely with the Motimate Product team, Sales and Customer Success.
If you are ready to join us in making learning awesome and support Kahoot!'s customers, we strongly encourage you to apply!
About Kahoot!
The Kahoot! Group is on a mission to make learning awesome! We want to empower everyone, including children, students, and employees to unlock their full learning potential. Our Kahoot! learning platform makes it easy for any individual or corporation to create, share, and host learning sessions that drive compelling engagement.
Launched in 2013, Kahoot!’s vision is to build the leading learning platform in the world. Since launch, Kahoot! has hosted hundreds of millions of learning sessions with more than 10 billion participants (non-unique) in more than 200 countries and regions. The Kahoot! Group includes Clever, the leading US K-12 EdTech learning platform, together with the learning apps DragonBox, Poio, Drops, Actimo, Motimate, andWhiteboard.fi.
The Kahoot! Group is headquartered in Oslo, Norway, with offices in the US, the UK, France, Finland, Estonia, Denmark, Spain and Poland. To learn more, visit us atkahoot.com, and let’s play!
Our K!rew
At the Kahoot! Group we champion a positive culture of collaborative learning and innovation. With a global team of more than 500 employees representing over 50 different nationalities, we’re a diverse and fun bunch of people! We collaborate across all of our teams to find creative solutions to our challenges, celebrate our wins together, and help each other learn something new every day. We are driven by our mission and guided by our values: playful, curious and inclusive.
If you talk to anyone working in the Kahoot! Group, they will tell you that one of the greatest perks is being able to see how the work you do puts a smile on the face of kids, teachers and learners all around the world.
Requirements
We are looking for someone who:
- Is passionate about creating a good customer experience every time and enjoys guiding people.
- Enjoys problem-solving and is good at connecting the dots.
- Is tech-savvy and works well with digital tools.
- Has prior experience working with customers.
- Has a high level of English, both written and verbally
- Thrives being in front of people presenting both online and offline.
- Is structured and organized in the way they work, yet thrives on managing urgent situations with flexible approaches.
- Is a team player and ready to go the extra mile to ensure success.
We also value someone with experience in SaaS environments, although it is not required.
Main duties
As our next Customer Support Specialist, you will do the following:
- Run the support for our Motimate product brand.
- Manage, edit, and grow our help center and resource pages.
- Host online training sessions and participate in client meetings.
- Be the expert who helps colleagues in need.
- Be the voice of the customer in our internal development work.
- Develop over time and potentially move into our Customer Success team.
Benefits
You can look forward to enjoying the following benefits:
- A competitive compensation package
- Home broadband allowance
- Mobile phone subscription
- Free access to the gym in the office building
- Social and company events, both virtually and in person
- Friendly, international environment
On top of that, you will be able to seehow the work you do puts a smile on the face of kids, teachers, and learnersall around the world. It doesn’t get better than that! :)
Please submit your application by February 29th. We look forward to hearing from you!