About Optimalprint
Optimalprint is a fast-growing tech company, selling personalized photo and design products to millions of consumers across 23 markets in Europe, North America, South America, Oceania, and Asia.
With the highest customer satisfaction scores in all its markets, we bring new products and offer the best user experience. For our customers, Optimalprint represents a fast, affordable, smarter, and more sustainable way of bringing memories into their daily lives.
We have a 100% satisfaction guarantee and want our customers to be able to get prompt and effective support while learning from issues to improve our business.
What you will be doing
The ideal candidate is a customer-obsessed curious problem solver, who wants to exceed expectations, is eager to learn, and will advocate for customers to improve Optimalprint’s services. As a partner for our commercial and operational teams, you use the insight you gain from customers to drive changes that improve the customer experience. This is a hands-on role where you need to both dive deep and solve customer escalations and zoom out to work with strategy and technology such as chatbots.
This role includes:
Who you are
To be successful in this role, you are passionate about customer service and customer experience. You have a start-up mentality and at least 3 years of experience in this field. We would like to see the following in your background:
What it’s like to work at Optimalprint
Optimalprint is part of the Gelato group. We are a customer-obsessed team with the ambition to change the world by connecting technology to the printing industry and making it more sustainable. Everyone who joins our team must feel genuinely intrigued and motivated by our mission. We expect a lot. We have big goals and seek individuals who are genuinely passionate about their work and possess an entrepreneurial spirit. Our culture is unique and we live by our values, so it's worth learning more about our culture and how we work before presenting your application.