Category Manager (Optimalprint)
Gelato, Norway
Job Description
About Optimalprint
We’re changing the way people think about printing. Not that long ago we were a company delivering greeting cards to families. Now we have built a global print cloud reaching more than 5 billion people. For our customers, Optimalprint represents a smarter way of bringing your memories to life.
You might be thinking that we print less and less. As a matter of fact, personalized printed stuff for families and loved ones has grown very fast during the last 10 years. Today, you take about 1,000 photos with your mobile phone every year. Optimalprint helps you to enjoy and share your photos by printing them in beautiful products in an easy, affordable, and sustainable way.
Why join Optimalprint?
Gelato’s consumer brand, Optimalprint, is an e-commerce leader in personalized photo and design products for consumers across 23 markets in Europe, North America, Australia and New Zealand. The brand is growing rapidly by delivering high-quality products, quickly, affordably, and sustainably, because they are produced locally. Optimalprint does not own any print machines. We connect with print partners all across the world. Optimalprint has the highest customer satisfaction scores in all its markets (measured independently) and the highest-rated photo printing app in the App Store and Google Play store. We are working hard to innovate and continue to bring new products and the best user experience to the market. For our customers, Optimalprint represents a smarter and more sustainable way of bringing their memories into their daily lives.
Our culture is best described as team-oriented with highly energized and open-minded people from the best companies and schools in the world. Each team member has taken an active choice to join. Almost everyone in the Optimalprint team has a different nationality and comes from different parts of the world.
Position summary
We are looking for a top-performing Category Manager to create, manage and sustain an exceptional customer experience and deliver the best-in-class performance for one of our fastest-growing product categories across all our markets. This person will act as the CEO of the product category, owning the Pamp;L and being empowered to lead end-to-end decision making: creating the vision, articulating the strategy, developing the plan, working with Product Managers and development teams on delivery (web and mobile app), measuring and being ultimately accountable for the commercial performance of the category.
What you’ll be doing
In this role, you will work alongside Product Managers, marketing channel owners and business leaders around a compelling future vision for your product category. Once the vision is aligned (and refined), you will define the plan to deliver on the vision: ambitious iterative product and sales development, reflecting a thoughtful prioritization of effort. You will work alongside different teams on a day-to-day basis, making decisions, answering questions, tracking competitors and closely managing the performance of your product category to ensure it meets performance and commercial targets.
You will define success criteria for everything that is developed and built for your product category. You will obsess over the data and always be working to gain more insight to drive better outcomes.
Products are at the core of what we do at Gelato. Therefore, this is a highly visible role that requires working closely with the SVP of Optimalprint, Product Managers and product teams, development teams and Network operational teams with the following responsibilities:
- Develop a comprehensive understanding of the existing customer base for your product category, leveraging web and mobile app analytics, customer research and other existing data sources.
- Benchmark competitive offerings and obtain insights from how best-in-class players around the world approach challenges for their product category what we at Gelato call ‘growing the apple tree’.
- Define a compelling future vision for your product category and own the plan to deliver on the vision: ambitious iterative product and sales development, reflecting a thoughtful prioritization of effort.
- Own the Pamp;L of the product category. You would negotiate and agree challenging customer and revenue targets, and then be responsible for driving and innovating the category experience to achieve those commercial goals.
- Work alongside Product Managers, channel owners, development teams and business leaders on a day-to-day basis, making decisions, answering questions, tracking competitors and closely managing the performance of your product category to ensure they meet targets.
- Define success criteria for your product category, and build the insights required to measure it effectively. Obsess over the data and always b