Technical Writer to Academy
Cognite, Norway

The Cognite Academy delivers onboarding workshops, self-service technical documentation, and training content to help users, developers, and partners get the most out of Cognite’s software products.

To drive adoption, engagement, and retention and to increase customer satisfaction, we work in close cooperation with other teams and domain experts in Cognite.

We’re looking for a skilled technical writer to join our team. You will work closely with the other Academy team members and with our engineering teams to communicate complex information clearly, consistently, and concisely. You will be a part of a team of four tech writers in Oslo, so we can offer you a strong professional environment with lots to share and learn. We use agile methodologies and a docs-as-code workflow, and you can expect to have a high degree of autonomy and a significant impact on our product terminology and design.

Tasks and responsibilities

• Know the users’ goals and be an active user advocate.
• Own the words and terminology in the UIs, in screen readers, in error messages, in help articles, in APIs and SDK.
• Contribute to design, usability, and coherence across products, experiences, and APIs and SDKs.
• Understand product roadmaps, and drive user assistance planning and align communication and milestones with engineering, customer success, support, and marketing.
• Develop and deliver quality user assistance according to plans, team milestones, and releases.
• Use feedback from users, support, and marketing to continuously improve user assistance content and experiences.
• Connect with user communities and participate in customer and partner connection activities.
• Collect, categorize, and analyze product feedback and communicate findings to product teams.
• Help developers and partners use and extend our products through quality API/SDK documentation.

Some of these statements should describe you

• Technical writing skills and a solid understanding of quality user assistance.
• Minimum 2 years of technical writing experience working closely with software developers or product management teams.
• Proficient in content publishing tools and technology.
• Content project management skills.
• Able to manage competing priorities in a fast-paced, dynamic environment.

Why should you work at Cognite?

• Make a real impact in one of the most exciting and fastest-growing new software companies in the world.
• Receive competitive salary and benefits including a pension plan, insurance, parental benefits, and more
• Gain perks like a paid mobile telephone subscription and broadband connection.
• Get access to extended private health services and free health checks.
• Receive a subsidised lunch at the canteen, with a number of tasty food options.
• Stay fuelled between meals with free snacks and drinks throughout the day.
• Stay in shape with a free membership to our fully-staffed gym.
• Bond with your teammates with your favorite hobby, whether it’s through our book club, game nights, team sports activities, or regular Cognite social events.

Cognite is a global industrial Software-as-a-Service (SaaS) leader, with an eye on the future and a drive to digitalize the industrial world. We enable the full-scale digital transformation of heavy-asset industries, and we’re growing fast.

Our core software product is Cognite Data Fusion (CDF), designed to quickly contextualize OT/IT data to develop and scale company solutions. In other words, we make data do more. Our partners and clients use CDF to increase safety, improve sustainability, optimize efficiency, and drive revenue.

Our people are our strength. We recruit from around the world, and our team is quite diverse because of it: We count over 50 nationalities throughout our three global locations. We’re talented, we’re curious, and we’re fun to be around.

Cognite is committed to creating a diverse and inclusive environment at work and is proud to be an equal opportunity employer. All qualified applicants will receive the same level of consideration for employment; everyone we hire will receive the same level of consideration for training, compensation, and promotion.

We ask for gender as part of our application because we want to ensure equal assessment in the recruitment process. Your answer will help us reach this commitment! However, the question about gender is optional and your choice not to answer will not affect the assessment of your application in any way.

Job Rewards and Benefits