Head of SaaS Operations
Klaveness Digital, Norway
Job Description
Klaveness Digital is a Norwegian technology company set out to bring shipping and logistics into the digital age. We develop intelligent shipping and logistics solutions directed towards some of the world's largest industrial companies sourcing raw materials by sea. Our main product is CargoValue, which helps Fortune 500 companies, to optimize and digitize their supply chain. CargoValue leverages satellite data to bridge the gap between planned and ongoing shipments and their real-time impact on inventories at ports and/or plants. This advanced level of actionable insight empowers our customers to make better informed decisions. With both increased interest and a growing customer base of CargoValue we see the need to expand our operational organization to meet the demand.
The development teams are organized as self-contained units, that oversee the development and delivery of different product features to production. The teams then own their respective part or domain of the application from cradle to grave and must actively maintain and operate it.
About the role:
In our current team structure, we have the specialist areas: Data platform, testing, security, release management and operations (DevOps). The purpose is that these roles enable the technical infrastructure that the developers use to maintain and develop new features and functionalities. The developers must decide and manage the technical infrastructure, but the enabling team must make it as non-frictional as possible. The main tools are education and guidelines, but also reusable libraries and infrastructure setup. The clear goal is to deliver software quickly without compromising on security and quality.
You are a structured person with an elaborated operational sense and has metrics built into every cell. You need to be able to facilitate collaboration between developers and inspire them to approach operation in an enthusiastic way. In the position you must manage a small team of people capable of developing a Kubernetes based platform running microservices, but not afraid of touching the command line yourself.
Example goals that will be your responsibility:
- Include definitions of operational metrics in the development process
- Develop operational ownership in the development team
- Develop methods to measure Service Level
- Make sure that SLA is implemented in all dependent services
This may be you:
- Diploma, university degree or relevant work experience
- Committed to continuous improvement of themselves, their team and the organization
- Able to inspire their team to go the extra mile
- Experience from SaaS operations and teams that have implemented SRE/DevOps methodologies (5+ years)
- Customer-oriented
- Effective team member, strong communications skills and ability to share domain and business knowledge with colleagues
We offer:
- You will be a part of a highly-skilled, inspiring, and supportive team, and work in an environment that encourages long term personal growth. We value flexibility and a trust-based work environment.
- A healthy work-life balance. A balance in life is important to us, and we accommodate flexible work hours that allow for having a healthy work-life balance. We believe in flexible working hours and offer the possibility to work from home when needed.
- You will have a real opportunity for impact, both within our industry and on our product development
- A competitive compensation package
- We have a cabin at Hafjell which is great for skiing, and a flat in Spain great for relaxing
- A great cantina and really good coffee
If you have questions about the role, please reach out to Nora Aagaard at