Job Title: E-commerce Operations Manager
Salary: 2500 - 3500 USD
Intro Video from Carl - Click to Play
- Ensuring day to day e-commerce operations run smoothly
- 2500 - 4500 USD (based on skills and experience)
- Mid-Senior Level
- 35-40 hours per week / full-time
- Flexible working hours
- Work from home or anywhere you prefer
If this is something that sparks your interest, keep reading
ABOUT US
We are Vallerret, a fast-growing, Norway based, young brand in the niche of photography.
We design, manufacture and sell premium photography gloves as well as winter apparel amp; accessories.
Our business model focuses on global e-commerce through our webstores, distributing through a network of retail partners and building and nurturing a thriving tribe of adventurous outdoor photographers who rave about our products.
We are a small remote team of ambitious entrepreneurs who live and breathe winter, photography and photography gloves. Our core values are independence, integrity, growth, and having a problem-solving mentality.
We love what we do and although we may be casual in our meetings, we’re obsessed with making superior products and consistently delivering a 5-star experience to our customers. Always. We have a strong work ethic and expect efficiency and excellence from each other.
Flexible work hours allow for employees to design their lifestyle whilst still being pushed to achieve goals and be stimulated on the work side of things.
It's a start-up-like atmosphere, full of troubleshooting and solving issues. Employees have direct contact with the founders, they are encouraged to be innovative, take initiative and we have a quick path from idea to action. It's Fun, Creative and a Fast pace during our high season.
We are a small team of 4:
2 brand founders with many "hats" on: Carl: Head of design and B2B global sales and Stine: Head of Marketing and Accounts
1 Marketing Manager,
1 Customer Service manager (part-time).
We also work with many contractors/services. I.e Manufacturers, Fulfilment Ops, Photographers / Videographers and Graphic designers.
ABOUT THE ROLE
We are looking for an experienced e-commerce professional who will be responsible for the management of day to day operations, including oversight of shipping and fulfillment, customer service, inventory management and retail order processing.
The Operations Manager will serve as the right hand to the brand founders, and be responsible for overseeing all business functions that don’t fall under the marketing and product development teams’ department. Your mission is to make sure everything in our company is running smoothly.
If you thrive in a start-up-like atmosphere where you can have a big impact and work with talented creative people, this job is for you!
Your main responsibilities as an E-commerce Operations Manager will include:
Tools we use:
Your First Few Weeks In the Role
Checking our numbers and processes, identifying performance gaps, getting to know our biz, implementing new systems that we have identified as needed and suggesting immediate improvements for focus.
As we get into the high season (Autumn/Winter months) you’ll be focused on solving shipping issues, making sure orders are fulfilled, following up with suppliers, managing staff and providing (and improving) performance reports.
Opportunities for progression:
The Sky is the limit, we are open to new ideas, sales channels, Product lines, Partnerships. Outside of someone able to solve the daily problems and have things run smoothly, we are also looking for someone that can be innovative and proactive.
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