Norwegian-speaking Customer Support Consultant
Planday, Norway
Job Description
At Planday, our vision is to power the global workforce marketplace by connecting people to relevant and meaningful work, and to help businesses build an engaged, high performing and flexible workforce through our shift-scheduling platform. We’re all about meaningful work for customers, users and employees.
We're growing fast and looking for a new colleague to join as a Norwegian-speaking Customer Support Consultant, located in our Oslo office.
In this role, you will be working closely with the team in Copenhagen and Oslo, and will be supporting our existing customers with their questions about Planday.
Therefore, you will be responsible for:
- Communicating with our customers via telephone, online chat and email
- Answering questions about how to use Planday and providing best practices for scheduling and administration
- Testing and troubleshooting issues before passing them on to a second line of technical support
- Forming the link between our customers and the product/engineering team behind our platform
- Finding the best solutions for your customers and for your team, wherever your initiative takes you
Requirements
As our ideal Customer Onboarding Consultant, you are eager to help people around you. You're solution-oriented and have worked in a fast-paced customer service and/or IT support role before.
If you see yourself in some of the points below, great - we’re excited to learn more about you!
- You speak Norwegian fluently and are comfortable with using English as a company language
- You love helping people and setting a positive tone of communication
- You are proactive, like problem-solving and can think outside of the box
- You want to develop your customer service and technical skills within an innovative and international company
- You believe that your best work comes in a team environment in a working space with good energy and enthusiasm
It is a plus if you have experience using Planday from a previous workplace.
Fluency in other Scandinavian languages (Swedish; Danish) is also considered a plus.
Finally, you see the strength of having fun and being part of a fantastic team. You are passionate and ready to make a difference with your inclusive mindset.
Benefits
At Planday, we offer you:
- Benefits like pension, health insurance, inclusive support for new parents and generous vacation
- Growth and progression opportunities we want you to grow with us
- Strong social culture with lots of team and company activities
- Meaningful work everyone at Planday contributes to improving the lives of shift workers around the globe
- Healthy work-life balance and autonomous approach to work. We trust in you and your abilities.
- The opportunity to join Planday in an exciting time of growth and development
Finally, our offices are not just workplaces (although they are pretty nice and well-located, we have to say!). Plandayers are open and welcoming and at Planday, everyone has the freedom and support to show their true self at work.