Customer Success Consultant
Klaveness Digital, Norway
Job Description
Shaping the future of shipping and logistics
We are on a quest to build resilient, decarbonized, and cost-effective supply chains, and are now seeking a highly skilled professional with extensive experience in supply chain and/or maritime logistics to join our team. The ideal candidate is a relationship builder who is service-minded and committed to meeting customer needs, serving as a crucial link between Klaveness Digital and its customers. The job will require some international travel and working with customers across different time zones.
Together we want to have a positive impact on the world we live in, helping global companies reduce costs, risks and CO2 emissions related to their shipping activities.
Who are we
Klaveness Digital is a Norwegian technology company on a mission to bring shipping and logistics into the future through our SaaS solution, CargoValue. CargoValue is a cloud-based platform that provides industrial companies with a digital twin of their seaborne supply chains, improving supply chain management by delivering real-time visibility, improving transparency, and fostering collaboration between stakeholders involved in the planning, scheduling, and production processes.
As a Customer Success Manager at Klaveness Digital, you will have the opportunity to collaborate with some of the world's largest industrial companies, offering professional support and developing strategic plans to tackle their business challenges. Your main objective will be to help our customers achieve their goals, ensuring maximum value from our customer relationship and fostering high levels of customer satisfaction.
The position will report to our Head of Customer Success in Oslo.
About the role:
As the primary contact for a portfolio of customers, you'll play a crucial role in driving the entire customer journey. You'll be a "playmaker," collaborating closely with your customers from the moment they enter into an agreement with us. You'll work to become an expert on their business challenges, using your expertise to create and implement measures that drive change and facilitate customer value. Day-to-day, you'll assist customers with strategic meetings and workshops, ensuring our solutions are optimized and our customers are fully satisfied.
Requirements
About you:
- Ideally you have extensive experience in supply chain and/or maritime logistics and can therefore be an effective link between Klaveness Digital and its customers.
- An excellent relationship builder, service-minded and with a genuine commitment to the customer, you have experience in developing and maintaining long-term relationships with stakeholders in the customer portfolio
- Self-motivated and proactive - you are good at seeing new opportunities, making suggestions, and getting the information you need.
- A team player who can coordinate internal resources to drive customer adoption and deliver ROI for their clients, throughout the customer lifecycle
- You have a commercial mind and naturally, identify upsell/cross-sell opportunities for our customers.
Benefits
What we offer:
- You will be a part of a highly skilled, inspiring, and supportive team, and work in an environment that encourages long term personal growth. Flexibility and trust are highly valued in our work environment.
- The opportunity to have real impact, both within the industry and on product development.
- We believe in a healthy work-life balance. Not only do we feel that it increases our productivity, but it also makes our jobs more enjoyable. We offer flexibility to achieve just that.
- A competitive compensation package.
If you have any questions regarding this position, contact Head of Customer Success, Jeremy Freeman +47 471 54 140