Swedish-speaking Customer Support Consultant
Planday, Norway
Job Description
At Planday, our vision is to power the global workforce marketplace by connecting people to relevant and meaningful work, and to help businesses build an engaged, high performing and flexible workforce through our shift-scheduling platform. We’re all about meaningful work for customers, users and employees.
We're growing fast and looking for a new colleague to join as a Customer Support Consultant for the Swedish market.
In this role, you will be based in our Oslo office and will be supporting our existing customers with their questions about Planday.
You can expect to work with the following:
- Communicating with our customers via online chat, email, and phone
- Answering questions about how to use Planday by providing best practices for scheduling and administration
- Testing and troubleshooting technical issues, before passing them onto a second line of support
- Forming the link between customers and our product/engineering team
- Finding the best solutions for your customers and team, wherever your initiative takes you
Additionally, you will be part of a cross-functional team, where you get to work a lot with other departments and develop your skills in many areas.
Requirements
If you see yourself in some of the points below, great - we’re excited to learn more about you!
In this role, you will be working closely with our customers from different business sizes and backgrounds. Therefore, it is important that you enjoy communicating with people and are naturally open and curious.
Additionally, you:
- Are fluent in both Swedish and English
- Are motivated to learn how to work with IT systems
- Love helping people and setting a positive tone of communication
- Are proactive, like to solve problems and can think outside of the box
- Want to develop your customer service and technical skills within an innovative and international company
It is a plus if you have experience using Planday from a previous workplace. Fluency in other Scandinavian languages (Danish; Norwegian) is also considered a plus.
Finally, you see the strength of having fun and being part of a fantastic team. You are passionate and ready to make a difference with your inclusive mindset.
Benefits
At Planday, we offer you:
- Benefits like pension, inclusive support for new parents and generous vacation
- On top of your annual base salary, you are offered to be part of an Employee Share Plan
- Growth and progression opportunities we want you to grow with us
- Flexible remote work
- Strong social culture with lots of team and company activities
- Healthy work-life balance and autonomous approach to work. We trust in you and your abilities
- The opportunity to join Planday in an exciting time of growth and development.